AICRM vs Bigin by Zoho: which CRM fits you?
Short answer: Bigin is Zoho's low-cost CRM for small businesses. AICRM is a proactive CRM with a daily brief and a voice agent. AICRM costs $29, $79, $149 a month with no per-seat charge. Bigin by Zoho costs $7 (£5) to $20 (£15) (USD, converted from GBP, billed yearly, per user per month). Choose Bigin by Zoho if budget is the main constraint, or you already run on Zoho. Choose AICRM if you want a CRM that prompts you with what to do next instead of waiting to be searched.
Pricing: AICRM vs Bigin by Zoho
Prices quoted in pounds are converted to dollars at £1 = $1.34 (approximate, October 2026) with the vendor's own figure in brackets.
AICRM
USD per month, no per-seat charge. 7-day free trial, card required.
- Starter: 120 voice minutes, 2,000 contacts$29
- Growth: 400 voice minutes, 5,000 contacts$79
- Power: 600 voice minutes, 20,000 contacts$149
Bigin by Zoho
USD, converted from GBP, billed yearly, per user per month
- Free: single user, 500 records$0 (£0)
- Express$7 (£5)
- Premier$13 (£10)
- Bigin 360$20 (£15)
Feature comparison
Free plan: Yes, single user, 500 records. Trial: 15 days. AI: Writing assistant, record summary, email reply assistant and churn analyzer from Premier; MCP support listed on all plans.
| Feature | AICRM | Bigin by Zoho |
|---|---|---|
| Daily brief of what needs attention | Yes Daily Brief on the dashboard and emailed at 7am on weekdays: follow-ups due, unanswered emails, new signals, returning visitors, open tasks, customers gone quiet. | Not found Not found on the vendor pages we checked. |
| Flags emails nobody replied to | Yes Flags one-to-one emails sent from AICRM with no reply after 3 to 14 days, cleared when an email, call or meeting comes in. Covers email sent through AICRM only. | Not found Not found on the vendor pages we checked. |
| Alerts when a known contact returns to your site | Yes Known contacts back on your site appear in the Daily Brief with pages viewed and a suggested action. Prospects also identifies companies visiting (reverse-IP). | Not found Not found on the vendor pages we checked. |
| Do things by voice | Yes Voice agent with tools that read and write CRM data: find contacts, add contacts and tasks, reassign owners, build segments, draft campaigns. | Not found Not found on the vendor pages we checked. |
Yes = offered as described. Partial = something related is offered, see the note. No = confirmed not offered. Not found = we did not find it on the vendor pages we checked on 2026-10-09; that is not proof the feature is missing.
The CRM basics
AICRM is a full CRM underneath. Here is how the fundamentals compare with Bigin by Zoho.
| Feature | AICRM | Bigin by Zoho |
|---|---|---|
| Contacts, tasks and activity history | Yes Contacts with notes, tasks and an activity timeline, CSV import and export. Caps: 2,000 / 5,000 / 20,000 contacts by plan. | Yes 500 records on Free, 50,000 on Express, 100,000 on Premier. Source |
| Sales pipeline for deals | No No deal pipeline today. Contacts move through lifecycle stages (lead, customer) instead, and the Daily Brief tells you who to follow up. | Yes Single pipeline on Free, team pipelines from Express. Source |
| Email campaigns to a segment | Yes AI audience segments (behaviour, inactivity, lifecycle stage, lead score, industry, source) with campaigns sent straight to them. Included in every plan. | Yes Mass emails with email insights from Express. Source |
| Automations | Yes Lifecycle and segment-triggered emails, nurture and re-engagement. No usage limit on automations. | Yes 3 automations on Free, 30 on Express, 50 on Premier. Source |
| Forms that create contacts | Yes Embeddable forms and website visitor tracking that links page views to submissions. Included in every plan. | Yes No-code form for contacts and pipelines, on Free. Source |
| Calendar and booking pages | Yes Google Calendar sync and public booking pages. | Yes Booking and appointment scheduling, 1 on Free up to 100 on Bigin 360. Source |
| Integrations | Partial Google Calendar, CSV import and export, and BCC email logging. A much shorter list than the platforms alongside. | Yes Zoho apps, Google Workspace, Outlook, Zoom, QuickBooks and more. Source |
| Free plan | No No free plan. 7-day free trial with full features, card required up front. | Yes Free for one user, 500 records. Source |
Yes = offered as described. Partial = something related is offered, see the note. No = confirmed not offered. Not found = we did not find it on the vendor pages we checked on 2026-10-09; that is not proof the feature is missing.
Where each one is stronger
Where Bigin by Zoho is stronger
- The lowest entry price in this comparison: free for one user, then $7 (£5) to $20 (£15) per user per month billed yearly.
- Part of the Zoho ecosystem with Books, Invoice, Campaigns, Sign and mobile apps.
- A free plan, a 15-day trial and MCP support listed on the free plan.
Where AICRM is stronger
- A Daily Brief that mixes follow-ups, unanswered emails, signals and returning visitors.
- A voice agent with write actions on CRM data.
- Follow-up dates inferred from your notes and emails.
Which should you choose?
Choose Bigin by Zoho if
budget is the main constraint, or you already run on Zoho.
Choose AICRM if
you want a CRM that prompts you with what to do next instead of waiting to be searched.
Frequently asked questions
How does AICRM pricing compare with Bigin by Zoho?
AICRM is $29, $79 or $149 a month with no per-seat charge, limited by voice minutes and contacts. Bigin by Zoho is Free $0 (£0), Express $7 (£5), Premier $13 (£10), Bigin 360 $20 (£15) (USD, converted from GBP, billed yearly, per user per month). Prices read from https://www.bigin.com/pricing.html on 2026-10-09. Currencies differ, so check the vendor page before deciding.
Does Bigin by Zoho have a free plan or trial?
Free plan: Yes, single user, 500 records. Trial: 15 days. AICRM has no free plan; it has a 7-day free trial with full features and a card required up front.
When should I choose Bigin by Zoho over AICRM?
Choose Bigin by Zoho if budget is the main constraint, or you already run on Zoho.
When should I choose AICRM over Bigin by Zoho?
Choose AICRM if you want a CRM that prompts you with what to do next instead of waiting to be searched.
Sources
All read on 2026-10-09.